Returns/Exchange Info

Online Domestic
Updated August 2025

As of August 25, 2025, once an order has shipped, returns are only eligible for store credit in the form of a JIMMY POINDEXTER e-gift card, which can be used toward any future purchase at shop.jimmypoindexter.com.

If you would like to receive a full refund, your order must be canceled before tracking information is added to the shipment. Refunds are also available if you receive a damaged or incorrect item— we’ll make sure the issue is fully resolved.

To start a return, please email info@jimmypoindexter.com.

Orders postmarked within 7 days of delivery, in new and unworn condition, will be eligible for return for store credit or exchange. Items must have been purchased directly from shop.jimmypoindexter.com.

Exchanges are only permitted for equal value items or variant swaps (such as size or color). We do not accept returns or exchanges on washed, worn, or used items, including jewelry and shoes.

Final sale items are not eligible for return or exchange. This includes, but is not limited to:

  • Pre-order collections

  • Boxers and briefs

  • Hats

Original shipping charges are non-refundable, unless your order arrives damaged or was incorrectly shipped.

Online International
Updated August 2025

As of August 25, 2025, international returns for refunds are no longer accepted, except in cases where an item is damaged or incorrectly shipped. If you are not satisfied with your order, you may request an exchange or receive store credit.

If the requested exchange item is out of stock once your return is processed, you will be issued store credit or a refund.

How to Initiate an International Return or Exchange:

  1. Email info@jimmypoindexter.com with your order number and the email used at checkout.

  2. Follow the instructions provided.

Eligibility for International Returns/Exchanges:

  • Orders must be postmarked within 7 days of delivery.

  • Items must be in new, unworn condition with original packaging.

  • Only purchases made on shop.jimmypoindexter.com are eligible.

  • Exchanges are limited to a different variant (e.g., size or color) of the same item.

Please allow up to 2 weeks after delivery for your return to be processed. Once your return is completed, you will receive a confirmation email.

Important Notes:

  • Washed, worn, or used items are not eligible for return or exchange, including jewelry and shoes.

  • Final sale items—including but not limited to pre-order collections, boxers, briefs, and hats—are not eligible for return or exchange.

  • Original shipping charges are non-refundable unless the item is damaged or incorrectly shipped.