Shipping Info

Online Domestic

Updated August 2025

All domestic orders placed on shop.jimmypoindexter.com are shipped via USPS, UPS, DHL, or FedEx.

JIMMY POINDEXTER is not responsible for any lost, damaged, or stolen items once the order has shipped from the warehouse.

  • Processing Time: Please allow 5–10 business days for order processing.

  • Tracking: Once shipped, tracking will be available through USPS, UPS, DHL, or FedEx.

  • Shipping Locations: We ship to all 50 U.S. states.

  • Rates: Domestic shipping fees vary depending on location, number of items, shipping method, and item type.

  • Taxes: Applicable domestic taxes will be calculated and displayed at checkout.

  • Delivery Dates: Delivery times are estimates and cannot be guaranteed.

Online International

Updated August 2025

All international orders placed on shop.jimmypoindexter.com are shipped using via UPS, USPS, or DHL.

  • Processing Time: Please allow 5–10 business days for order processing.

  • Delivery Window: International delivery may take up to 8 weeks, depending on your location and local customs procedures.

  • Duties & Taxes: Calculated based on destination and order value. These will either be shown at checkout or required upon delivery, depending on the country.

Regional Details:

  • Canada: Duties included in product price. Taxes + shipping collected at checkout.

  • EU, UK, Australia, New Zealand, Mexico, Japan: Duties & taxes included in product price. No additional charges upon delivery. Shipping costs collected at checkout.

  • South Korea: Duties & taxes collected at checkout or upon delivery.

  • Rest of World: Duties & taxes collected at checkout. Shipping costs also collected at checkout.

Important Notes:

  • International shipping costs vary by destination and will be calculated at checkout.

Order Cancellations

To cancel an order, email info@jimmypoindexter.com. You’ll receive a confirmation once your cancellation is approved.

  • Refund Processing: Approved cancellations are refunded to the original form of payment within 8–10 business days.

  • Timing: Cancellations must be made before an order reaches packing or shipment. Orders containing items marked Final Sale cannot be canceled.

  • Drops/Pre-Orders: During drop seasons and pre-order periods, cancellations must be requested within 24 hours of purchase.

  • Edits: Once your order is placed and payment is processed, individual items cannot be edited or changed.

Return to Sender / Involuntary Returns

If your order is returned to sender, you’ll be notified at your checkout email. Once processed at our warehouse, you may choose between:

  • Store credit (excluding original shipping charges)

  • Re-shipment of your order

Refunds to the original payment method may be considered on a case-by-case basis. Original shipping charges are non-refundable.

Incorrectly Shipped Orders

If you received the wrong item or your order was incorrectly shipped, contact info@jimmypoindexter.com immediately with your order number and photos of the items received.

  • Our team will assist with resolution and provide next steps.

  • Due to stock limitations, some orders may not be able to be reshipped. In such cases, a refund will be offered.

CRUEL WORLD Vinyl Pre-Order Shipping

Updated August 2025

All CRUEL WORLD Vinyl Pre-Order shipments will be sent via USPS, USPS Media Mail, UPS, or UPS Mail Innovations.

⚠️ Important Update: Shipments are currently delayed and are expected to begin late September to early October 2025.

  • Responsibility: JIMMY POINDEXTER is not responsible for any lost, damaged, or stolen items once your order has left the warehouse.

  • Processing: This is a pre-order collection and will ship in the above timeframe.

  • Tracking: Provided once your order has shipped.

  • Shipping Locations: We ship to all 50 U.S. states.

  • Rates: Shipping costs vary by location, number of items, shipping method, and item type.

  • Taxes: Calculated and displayed at checkout.

  • Delivery Dates: Delivery times are estimates only and cannot be guaranteed.